We are continually looking for ways to improve our service for all residents in the Parish

We are committed to providing a quality service for the benefit of the people who live or work in, or visit, Penzance.

If you are dissatisfied with the standard of service you have received from us, or are unhappy about an action or lack of action, please download and read our Complaints Procedure (if you require this in a different format please contact us):

You may make your complaint about Council procedures or administration by writing to or emailing the Town Clerk.

The Town Clerk will normally try to acknowledge your complaint within five working days and, wherever possible, will try to resolve your complaint within a further ten working days.

Our Partners & Who We Support