Report a Problem

If you have a problem, we ask that you report it so that it can be resolved as quickly as possible.

Anti-Social Behaviour & Rough Sleeping

Anti-Social Behaviour (ASB)

Anti-Social Behaviour (ASB) incidents should be reported to Devon and Cornwall Police:

Phone:

Call 101

Online:

Report the incident online: Report antisocial behaviour | Devon & Cornwall Police (devon-cornwall.police.uk)

Rough Sleeping

If you see someone sleeping rough:

  • in the open
  • in a tent
  • in a car
  • living in a makeshift shelter in the woods
  • sleeping in farm buildings

you can help by creating an alert online: StreetLink – Connecting people sleeping rough to local services (thestreetlink.org.uk)

Penzance Council Services

We are responsible for the following services and town assets:

If you spot a problem please report it to us so that we can get it fixed as quickly as possible:

Cornwall Council Services

Cornwall Council currently still operate and own many services and assets within the Parish including:

  • Benefits
  • Births, Weddings, Deaths and Funerals
  • Business, Trading and Licences
  • Car Parks (not Wellfields Car Park – this owned and managed by Penzance Council)
  • Cemeteries (including Penzance)
  • Council Tax
  • Environment Health/Protection eg. Fly tipping, street cleansing
  • Food safety
  • Graffiti removal
  • Gwavas Playing Field
  • Housing
  • Libraries
  • Morrab Gardens (including the war memorial)
  • Mounts Bay Coast Path
  • Newlyn Green (including Bolitho Gardens and the Play Park)
  • Penzance Bus Station
  • Penzance Harbour
  • Penzance Promenade (including the flagpoles)
  • Planning Applications & Enforcement
  • Princess May Recreation Ground
  • Road maintenance and parking
  • Recycling, rubbish and waste
  • St Anthony Gardens
  • St John’s Hall
  • Wherrytown Boating Lake

If you spot a problem please report it to Cornwall Council.

Beryl Bikes

The electric Beryl Bikes in Penzance are not operated or maintained by Penzance Council – it is a service provided by Beryl Bikes on behalf of Cornwall Council.

If you see a Beryl Bike which is broken or has been left in a place where it really shouldn’t be, please let Beryl know so they can fix it as soon as possible.

You can reach them through the in-app chat, via the chat on their website, by email or by phone with details of the bike’s location and they’ll send someone out to deal with the problem.

In app:

Contact Beryl using the chat 💬 icon, or click the 🔧 icon

Email:

[email protected]

Telephone:

You can call Beryl’s customer service team on 020 3003 5044 from 7am – 9pm, Monday-Sunday

Comment, Compliments and Complaints

Comments & Compliments

If you would like to compliment one of our employees or teams or would like to comment on any of our services, please contact us – we would love to hear from you.

You can also leave a review on our Google Business Profile.

Complaints

We are continually looking for ways to improve our service for all residents in the Parish.

If you are dissatisfied with the standard of service you have received from us, or are unhappy about an action or lack of action, please contact us.

You can download our full Complaints Procedure here.

Our Partners & Who We Support

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